North Somerset Council is a local authority serving more than 210,000 residents across a broad set of public services.
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Public sector collaboration
North Somerset Council modernised collaboration from an ageing, poorly documented estate.
North Somerset Council had an ageing collaboration environment with limited documentation and unused or unmapped capability. Tesrex assessed what was present, connected the available features to the Council’s goals and built a practical modernisation route.
The collaboration estate was approaching end of life, poorly documented and not configured around the way teams needed to work. The Council needed better productivity without avoidable spend.
What Tesrex changed.
Tesrex first made the estate understandable: what was owned, what was configured, what was missing and which features could solve real service problems.
- Assessed current collaboration use, owned licences, configured features and missing documentation.
- Built a feature matrix that connected Cisco Unified Communications Manager capability to real operational problems.
- Enabled remote working patterns including phone number routing to mobiles and Jabber secure messaging.
- Planned adoption alongside platform configuration so the new capability could be used.
What changed for the customer.
Practical customer outcomes, kept close to the original work.
Customer proof from the estates Tesrex works inside.
Remote work became more practical for Council teams.
Communications were modernised without forcing unnecessary replacement spend.
The estate became easier to understand, support and align to public service outcomes.
What this proves now.
AI adoption lands better when collaboration tools, documentation, handover and user habits are already understood. This work shows Tesrex can turn an ageing estate into a clearer working model.
North Somerset CouncilNorth Somerset Council Collaboration Modernisation Case Study
Public sector collaboration modernisation where documentation, adoption and continuity mattered as much as the platform.
Bring us a similar estate or workflow.
We will map the sources, users, platforms, boundaries and review owner before recommending whether to modernise, build, train or stop.