IC24 is a UK health and care social enterprise supporting urgent care services for more than six million patients across the regions it serves.
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Healthcare operations
IC24 kept urgent care teams working remotely on the existing Cisco stack.
Integrated Care 24 needed healthcare staff to work remotely without lowering service standards. Tesrex used the customer’s Cisco estate to extend collaboration, contact center access and secure connectivity at speed.
Staff needed secure remote access to collaboration tools, contact center calls and sensitive systems while healthcare service levels remained under pressure.
What Tesrex changed.
Tesrex treated the problem as healthcare continuity under pressure: keep patient service running, reuse the collaboration estate and secure access before moving teams remote.
- Used the existing Cisco unified communications estate rather than forcing a platform replacement.
- Extended remote collaboration with Webex Teams and secure access through Cisco AnyConnect VPN.
- Enabled remote agents to receive patient calls through Cisco Expressway contact center access.
- Used Cisco Flex Plan capacity so the organisation could add employees quickly during urgent demand.
What changed for the customer.
Practical customer outcomes, kept close to the original work.
Customer proof from the estates Tesrex works inside.
Remote healthcare staff could continue meetings, messaging and patient service work.
Contact center agents could receive calls away from the office while sensitive data stayed behind secure access controls.
The change reused existing technology and avoided unnecessary replacement work during a pressured period.
What this proves now.
Urgent service teams need collaboration, secure access and contact center reachability to keep working when the operating model changes. That same delivery discipline carries into AI workflow work: source access, identity, continuity and handover have to work together.
IC24IC24 Remote Worker Transformation Case Study
Remote working delivery with contact center continuity, secure access and reuse of the existing Cisco stack as the through line.
Bring us a similar estate or workflow.
We will map the sources, users, platforms, boundaries and review owner before recommending whether to modernise, build, train or stop.